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Pre-Order Policy

We all know pre-order sometime is complicated, but we love to make it easy and secure.

Why deposit?

It is to make sure customers will have their favour items as soon as possible, and with original price for hot and high demand items.

 

-30% REFUNDABLE deposit is required.

Pre-Order refund policy.

Changing Mind

-Deposit can be refund by changing mind before arrival date (very important)

*Once item is ready to send out in store or had been sent out with tracking, deposit is NOT refundable.

Delay

- Branded items may be delayed because of various reasons, such as quality control caused rebuilding delay, shipment delay and etc.

Customers are 100% alright to cancel the order with full deposit refunded. 

 

We are all toys collectors, we understand that delay may cause temper. Yoiya Anime will try our best to have the shipping as fast as we can. Quality control delay is not under our control, however a good quality worth waiting.